Cancellation and Refunds

If for any reason you are disatisfied with any of our products you can return it for a full refund within 7 days - please contact us to let us know you are returning an item and please include your name and address with the returned item. If you have changed your mind and wish to cancel please email julie@theshowdogcompany.com or call us on +44 (0) 208 1441440 and we will refund any payments made within 7 days.

Please examine your order immediately on receipt. Any problems or dissatisfaction with your order must be communicated to The Showdog Company within 48 hours of receiving your order. If The Showdog Company has made a mistake in shipping your order this will be rectified as soon as possible and any return carriage charges incurred by the customer will be refunded.

If you have ordered in error and wish to exchange the goods, please return the goods in a resaleable conditon having taken reasonable care of the goods within 7 working days and we will endevaour to exchange the goods where possible making any extra financial adjustments regarding cost of the exchanged products. Please note an additional standard postage charge will be made in shipping the exchanged goods back to the customer.

If you have ordered in error and no exchange is required please return the goods unused and in a resaleable conditon within 7 working days and the full price of the product will be refunded.

We aim to dispatch your order within 4 days of receipt but often despatched the same day, if there is a delay due to a colour being out of stock we will contact you to offer an alternative or a revised delivery date. International orders are generally dispatched within 7 days of receipt.

Please note: In the event of severe weather conditions eg: snow, there may be a delay in receiving your goods, Royal Mail may not attempt delivery direct to your home and instead leave your goods at your Local Post Office. During these times we will also not be able to guarantee a next day delivery service.

Privacy Policy

The Showdog Company do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

Cookie Policy

What are Cookies?

Cookies are small amounts of information which some websites store on your computer to make it easier for you to log on to and use them during future visits. In reality, a cookie is a small text file which is stored by the user's browser and contains data, not code, so it can't contain a virus or spyware. This doesn't mean that all cookies are harmless in intent, but they can only ever store information.

How we use your information

Organisation uses 'analytical' cookies on this site to allow us to monitor website traffic and analyse how visitors use it via Google Analytics. This service tracks information about how visitors interact with the site, including the number of visitors to our website, where visitors have come to the website from, and the pages they visit. We use this information to help us improve our website.

Such information will not identify you personally as it is merely statistical data about our visitors and their use of our website. This statistical data is completely anonymous and does not identify any personal details whatsoever.

All computers have the ability to decline cookies. You can configure your web browser to refuse cookies, or to be informed if a cookie is set. You can find out how to do this by clicking "help" on your browser menu.

By using our website, you agree that we can place these types of cookies on your device.

If you wish to find out more about cookies visit www.allaboutcookies.org.

Company Information

The Showdog Company Limited

Limekiln Cottage, High Starlings, Banham, Norfolk NR16 2BS

Tel +44 (0) 208 1441440

Company Registration number 8051010